RİVAMED aims to lead the medical and also hemodialysis water treatment systems field with compliance of the medical quality management system standards and to benefit from the modern information and technology opportunities.
"Our Quality Policy: Customer-Centric Approach on the Journey to Excellence"
RİVAMED is rapidly advancing in the global arena of medical water purification systems, shaping the future through innovation. We operate under the guidance of a philosophy of continuous improvement, combining our commitment to quality management systems with modern knowledge and technology, alongside our dedicated employees who share the same beliefs.
Customer Satisfaction and Trust:
For us, the foundation of success lies in customer satisfaction and trust. We shape all our processes on an open, fair, and secure platform that encompasses customer suggestions, requests, and complaints. At the core of our quality policy is the aim to establish the highest levels of satisfaction and trust across all customer segments. Through our innovative approach, we provide customers with reliable and personalized solutions, presenting new innovations in full detail. We commit to being responsive to customer feedback and fulfilling their needs and expectations.
Continuous Improvement and Innovation:
We embrace the principle of continuous improvement to attain and sustain excellence. To elevate customer satisfaction and quality standards further, we engage the participation of both internal and external stakeholders, focusing on our defined quality goals and objectives. In compliance with legal regulations and customer requirements, we manage all processes, from production to services, using the most current and effective methods. At the heart of our quality policy lies the intention to establish the highest levels of satisfaction and trust across all customer segments. While prioritizing our customers' needs and expectations and transparently managing all processes with our expertise in project planning and technical sales, we offer innovative solutions by presenting new innovations in full detail.
Global Impact and Resource Efficiency:
At every point we reach in the global market, we aim to ensure the highest quality customer satisfaction and trust by using resources efficiently. Through the leadership of innovation and our quality management system, we contribute to a sustainable future by maintaining savings and efficiency in the field of medical water purification.
Collaboration and Transparency:
Collaboration and transparency with all internal and external stakeholders are fundamental values for us. We gather customer suggestions and feedback in a single source, evaluating these records objectively, impartially, and confidentially. We encourage the participation of all parties at every stage through open communication, thus ensuring that our quality processes yield the best results. While prioritizing our customers' needs and expectations and transparently managing all processes with our expertise in project planning and technical sales, we commit to responding to their feedback sensitively.
Legal Compliance and Environmental Sensitivity:
Our services and products are designed and implemented to fully comply with existing medical and administrative regulations. Furthermore, we highly value environmental sensitivity and contribute to the preservation of natural resources by adopting eco-friendly technologies.
Quality Management System and Commitment to Improvement:
We do not only consider the quality management system as a requirement but embrace it as a commitment. We encourage our employees to participate in the philosophy of continuous improvement with the same unity of belief, supporting collaboration and communication. By implementing the quality management system we've established and strengthening the approach of continuous improvement, we keep customer satisfaction and trust at the highest levels at all stages.
At RİVAMED, on our journey to excellence, we place customer satisfaction at the center, progressing with a commitment to continuously improve our quality management system. With the goal of providing the best service to our customers, we enhance our quality to shape the future. In conclusion, our quality policy revolves around customer satisfaction, innovation, dedication to technology, and continuous improvement. Combining innovation and quality standards, we steadfastly advance to offer assurance and future-oriented solutions in the field of medical and industrial water purification systems. With the aim of providing the best service to our customers and building a sustainable world, we elevate our quality day by day. We are pleased to work together with you to build a cleaner, healthier, and more sustainable future in the field of medical-hemodialysis water treatment.